Refund Policy


At Planex we offer a (90) day money back guarantee on all our protein powders. So if you are not 100% satisfied with your purchase please contact us by email at and we will advise the procedure to send it back to us.

If you are unhappy with the flavour you have chosen, please contact us by email and we will see what we can do! We demonstrate integrity in everything we do and we promise to make it right! Please have your order number or proof of purchase available to help expedite your request.

How to do a return?

Please contact us as soon as possible with your concern and we will advise on the next steps.

Mail the return package to:

Planex Nutrition

Attn: Consumer Engagement

Level 2/608 Harris Street, Ultimo

NSW 2007


If you have any questions about your return or need any assistance please contact us by email at